Privacy Policy

Do we share the information we receive?

Respecting customers’ privacy is not only an important part of our business but one of the core philosophies of our organisation. We never have and never will commercially exploit such information by selling it to third parties. We share customer information only as described below, and in no other manner:

1) Third-party service providers

We employ other companies and individuals to perform some functions on our behalf. These functions include but are not limited to fulfilling orders, delivering packages, analysing customer data, providing marketing assistance, providing search results and links, and processing payments. For optimum fulfilment of these functions, they have access only to such customer information as is needed to perform their functions, and are contractually bound to not use it for any other purpose.

2) Compliance with law

We may be required to share customer information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution, and punishment of offences. Further, we may release account and other personal information when we believe release is appropriate to enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of The Souled Store, our users or others. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction.

3) Business transfers

As we develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, all information, including personal information collected and stored by us may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which all such information is transferred to one or more third parties as one of our business assets.

4) With your consent

Other than as set out above, you will receive notice when information about you might go to third parties and you will have the option to choose whether or not you’d like such information to be shared.

Is your information secure?

In one word, absolutely. The security of your information is very important to us. We use adequate security policies, rules, and technical measures, as required under applicable law, to safeguard and protect your information from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss.

However, we shall not be responsible for any breach of security or for any action of any third parties that receive users’ personal data or events that are beyond our reasonable control including acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption, etc.

What about links to other websites?

Our Platform may contain third-party advertising and links to other websites. Once you use these links to leave our Platform, we do not have any control over that website. Hence, any information you share whilst visiting such sites is not governed by this Policy and we would not be responsible for the protection/ privacy of such information.

What choices do you have?

1) You can add, correct, update, modify or review your personal information on a regular basis. However, whenever you update information, we usually keep a copy of the previous version for our records.

2) If you do not want to receive emails or messages from us, please get in touch with our customer care team to de-list your e-mail ID.

3) You can choose to not provide your personal information or consent for usage of your personal information, subsequently withdraw your consent or ask for deletion of your personal information. However, this might not allow you to take full advantage of the features of our Platform.

Suggested text: Our website address is: https://richfaith.co.in.